FAQ
How Soon Will I Receive My Order?
Because our products are shipped from multiple locations, we cannot state just one time frame. Each production partner makes a different type of product for us and each takes a different amount of time to create the item and ship it to you. Also, the ready to ship items depart from different locations, which makes it difficult to estimate when your order will arrive. More information about shipping times can be found here.
What Is Your Return Policy?
If an item is damaged or defective, we will send a replacement at no cost to you. We require that you submit a photo with your request.
In cases of buyer remorse or wrong size, we will accept returns or exchanges within 30 days. Buyer pays return shipping cost. We strongly suggest you check measurements before ordering.
How Do We Contact You?
Email us at support@eclectage.com
Please include any relevant information such as photos, tracking number, and/or order number.
How Can I Tell If My Item Is Made to Order?
This information is provided in the item's description section.
Can I Make Adjustments to the Pattern/Graphic of a Made to Order Item?
If you would like for us to make a change to the pattern or graphic such as the placement, scale, or color, please send us an email. Do not place your order until we agree upon the requested changes.
Is My Information Secure?
Your credit card information and email address never leaves us. We do not pass it along to any of our production or distribution partners. The only thing they get is your shipping address so they can send you the product when it is ready.
Why Do Some Products Say That They Do Not Have a Brand Label?
We partner with manufacturers to produce products for us. However, we are not yet a big enough business to afford to custom label all of these items. As we grow, we hope to add the labels. Additionally, not all custom printed items have the option of adding a label. It depends on the item and the print provider.
Why Do Ship Directly From Supplier Warehouses?
We do not have the space to keep inventory on all the different products that we sell, considering the wide range of styles, sizes, and color options that are offered. Working with suppliers around the world who can ship out products for us allows us to cherry pick the items we want to add to our catalog without having to have a huge warehouse of our own or having to place huge orders of each product.
Why Do You Use Print-On-Demand?
Many of the same reasons apply. We also like print-on-demand because it allows us to offer a lot more variety than we could if we were keeping physical inventory. Also, print-on-demand is good for the environment because it reduces the waste and pollution from mass manufacturing products that may just end up in landfills. Only making what people actually want to buy, when they want to buy it, is eco-friendly.
Why Are So Many Print-On-Demand Items Made of Polyester or Polyester Blends?
Polyester is the best fabric to print on using either sublimation or direct-to-garment techniques. I don't know the science behind it, but it has been stated that the printing is more vibrant when it is printed onto polyester than when it is printed on other types of fabric.